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Junior Technician - Network Operations Center Analyst (Public Trust Clearance)

Requisition ID 1631829 Posting Date 05/19/2017 Category Services Location Silver Springs, Maryland | United States Schedule Full-time Employee Status Variable

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology

DXC Technology has an immediate need in our US Public Sector group for a NOC Technician in Silver Spring, MD

DXC creates new possibilities for technology to have a meaningful impact on people, businesses,

governments and society. DXC brings together a portfolio that spans software, services and IT infrastructure to serve

more than 1 billion customers in over 170 countries on six continents. DXC invents, engineers, and delivers technology

solutions that drive business value, create social value, and improve the lives of our clients.

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn

and grow, and this is part of our DXC culture. In addition to working alongside talented colleagues, you will have many

opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support

to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows

us to share our knowledge and strengths across our multi-generation workforce.

DXC Technology is looking for a NOC Tech with excellent proactive troubleshooting skills, to join an established Operation and Support team. The mission of this group is to provide 24x7x365 operational and administrative support for the client and to manage all incoming and outgoing support requests related to the network and business infrastructure while working with internal and external customers and teams to drive and coordinate issues to resolution within defined SLAs.

Junior Technician Description: Provides solutions for specific data center systems, including hardware, software, tools, networks, and facilities. Develops or modifies operating procedures and manuals to solve problems considering network circuits, hardware and protocols, processing platforms hardware and software, and facility systems and cabling. Coordinates activities with vendor maintenance organizations. Supports integration and test activities as applications are migrated from the development to the operational environment. Ensures feedback on test results, problem resolution, and customer satisfaction. Ensures proper escalation during outages or periods of degraded system performance, problem resolution, and customer satisfaction.

TECHNICAL:
· Use and understanding of scripts to perform start/stop and new deployments of server sets and database configurations
· Basic Cisco networking skills required
· Experience using source control, bug tracking, and ticketing systems in a multi team and multi division environment
· Basic level Windows and network operations skills
· Basic MS Office and web browser skills
· Intermediate level Internet knowledge

PEOPLE:
· Customer service focus - calm, professional and customer oriented communication
· Advanced English language telephone skills for problem resolution
· Intermediate level English grammar skills for documentation maintenance

PROCESS:
· Must demonstrate assertive problem determination skills
· Strong troubleshooting and quality assurance skills desired
· Ability to work well in a fast-paced environment
· Ability to concurrently manage multiple tasks

WORK SCHEDULE:
· Ability to work with limited supervision
· Must be able to work on shifts to support a 24x7x365 network operation

EEO Tagline: DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities

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  • Services, Silver Spring, Maryland, United StatesRemove