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Limited Term Employee - ITO Svc Delivery Rep

Requisition ID 1648486 Posting Date 09/13/2017 Category Services Location Nashville, Tennessee | United States Schedule Full-time Employee Status Day Job

Incident Management:

  • Identify performance issues proactively. Solve technical problems on assigned hardware and software platform(s)/application(s) following standard protocols.
  • Works within strict time scales and elevates incidents within defined time windows.
  • Problem Management:
    • Uses proactive monitoring procedures/tools to identify problem prevention opportunities
    Change Management
    • Configure system hardware, software and network components to meet established standards with assistance. Perform routine installations and/or configurations. Assemble and integrate system/product.

    Operations Maintenance:

    • Perform routine maintenance. May include performing tape/backup operations.
    • Understands the impact of operations delivery on the customer's business. Contribute to team's ability to meet target goals through participation in continuous service improvement initiatives.
    Complaint Handling:
    • Responds to customer relations problems promptly and appropriately. Takes ownership to ensure satisfactory completion of complaint, through engagement of appropriate resources.
    Customer Relationship:
    • Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Work effectively in a multicultural environment. Respond to service, product, technical, and customer relations questions.
    • Lead a small team with well defined objectives.
Education and Experience Required:
  • High School Diploma or equivalent; may hold 2 year post-high school Degree (technical field); may hold Bachelor's degree.
  • May hold entry level certification(s) in field of work.
  • Typically, 3-5 years of working experience in related fields.
Knowledge and Skills:
  • Able to demonstrate broad knowledge of corporate policies, products/service portfolio, markets and processes.
  • In-depth knowledge of administration or technical practices in relevant areas, plus application of basic theory.
  • Able to apply advanced knowledge to assist in the operation of one or more aspects of a technology area/customer group.
  • Ability to resolve or assist in the resolution of complex Customer problems.
  • Able to apply knowledge of high availability system environments, if applicable.
  • Able to apply skills in project management, analysis, scheduling and controlling.
  • Able to demonstrate good oral, written, and telephone communication skills.
  • Ability to build and maintain relationships with customers, peers, and support partners.
  • Able to understand Customer system environments with associated business needs.
  • Ability to work in a team environment, which may be local, global, virtual, or multifunctional.

  • Demonstrate good teamwork with peers.

EEO Tagline: DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities

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