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Case Manager

Requisition ID 1700J7Y Posting Date 05/25/2017 Category Third Party Administration Location MELBOURNE, VICTORIA | AUSTRALIA Schedule Full-time Remote Work Authorized No Relocation Assistance Not Available Clearance Level None Employee Status Regular Division Global Business Services & Regions

About Xchanging

Xchanging is a DXC company. DXC. Technology is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change.

We have a clear and confident vision for navigating the future and have met the challenges of innovation many times.
Our success is built on the trust we've earned from clients.
We work with clients, at their site, to solve complex challenges in ways that minimise business risk and maximise opportunity.
We strive to support a culture of performance, matched with integrity.
Our clear values guide our instincts and inform our actions

In Australia, Xchanging specialises in Claims Management, Business Process Services and Insurance Technology.

An exciting opportunity exists for experienced RTW and Tail Case Managers to join the team at Xchanging. We are looking for candidates with strong experience in Case Management working within a professional environment who enjoy interacting as part of a team.

About the Role

Working within the Return to Work or Tail team, you will assist and support injured workers return to work through the delivery of service oriented case management to ensure entitlements to compensation are made appropriately.
Dealing with internal and external stakeholders is paramount to strong and sustainable outcomes.

To be successful in this role you will have experience:


Assessing and determining liability on claims.


Preparing for, attending and performing at claims reviews highlighting your excellent claims strategies, results and communicating further with your stakeholders.


Assist workers return to work through service oriented case management.


Ensure entitlements to compensation are made appropriately.

Required Expertise

  • Experience as a Case Manager with the VIC Workers Compensation Scheme, ideally in Return to Work or Long Term Case Management
  • Excellent communication and

  • Outstanding customer service skills.

  • Negotiation and influencing.
  • Ability to work in a team environment.
  • Ability to work with different IT applications.


We recognise the contribution of our ‎employees ‎and ‎reward our staff with a ‎competitive salary, career opportunities and ongoing professional development.

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  • Third Party Administration, Melbourne, Victoria, AustraliaRemove