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Call Center Representative

Requisition ID 1630099 Posting Date 05/19/2017 Category Services Location Conway, Arkansas | United States Schedule Full-time Employee Status Day Job

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology
Job Description:
The Call Center Representative will handle Inbound calls from Healthcare Beneficiaries regarding the Arkansas Medicaid Expansion Program and 1095B Tax Forms.  The rep will work in a team setting and will be asked on occasion to perform various tasks to assist other Healthcare teams. 
Responsibilities:
  • Participates productively as a member of a team.
  • Completes tasks beyond general support level.
  • Accepts instruction and direction from leadership.
  • Ability to manage tasks and assignments on a daily basis.
  • Identifies, prioritizes and resolves issues independently, and escalates more complex questions or issues appropriately.  
  • Complies with contract requirements, business unit rules and related and legal regulations.        

 

Education and Experience:

  • High School Diploma or equivalent; may hold 2 year post-high school Degree or Bachelor’s degree.
  • Typically up to 1 year of working experience in related fields.

 

Knowledge and Skills:

 

  • Prior office or clerical experience.
  • Ability to follow written policies and procedures.
  • Ability to access and retrieve information using a PC and basic understanding of Microsoft Office products.
  • Ability to follow procedural guidelines.
  • Ability to work on assignments with limited instructions from leadership.
  • Good written and verbal communication skills, including professional telephone skills.                                                                                                                                                                                                                                                    

EEO Tagline: DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities

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