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Technical Solutions Representative

Requisition ID 1629980 Posting Date 05/19/2017 Category Services Location Buenos Aires, Argentina | Argentina Schedule Full-time Employee Status Day Job
  • Working more independently and from a standard protocol to respond to customer issues.
  • Moderate judgment may be used to supplement the outlined process.
  • Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).
  • Proactively assist customers to avoid or reduce problem occurrence.
  • Participates in projects for process or quality improvements.
  • Work is reviewed periodically by Supervisor or Team Lead.
Education and Experience Required:
  • High school education or equivalent.
  • Typically requires 1-3 years general experience, or equivalent combination of experience and college level education.
Knowledge and Skills:
  • Superior skills in both written and verbal communication
  • Experience in customer facing role either remote or face to face
  • Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming
  • Problem solving skills
  • Accuracy in data entry
  • Excellent fluency in language to be supported.
  • Experience in a phone based remote role, esupport, e-chat or similar
  • Familiarity with computer technology
  • Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
  • Understands internal processes and tools
  • Knowledge of Knowledge Management Systems and appropriate documentation to the system
DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology
 

EEO Tagline: DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities

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